Fragrancebuy Reviews

FragranceBuy is worrying. They seem legit + there are many many glowing reviews out there.

HOWEVER, they say "if the phone lines are busy, leave a message." You will NEVER speak with someone when you call as they don't answer their phones. They just ring then go to voicemail

Their message is quite discourteous + sums up the FragranceBuy attitude: "they will phone back at THEIR earliest convenience" Not earliest opportunity. Their earliest convenience.

When you get no where with phone calls or replies to emails saying there is a problem, you start looking for another means of contact. Guess what? All whois info including name etc are "redacted for privacy".

This company is a bit of a mystery + it gets even worse.

They are not as they seem. You think you are dealing with 1 company that sends your order by post or courier. NO. They farm out bits of the transaction so your details may be with several companies. That's multiple companies that have FragranceBuy as a client. Multiple companies that may hold your private info with multiple hopefully secure datastores + each attracting potential abuse.

So not only is FragranceBuy (1) not directly contactable, (2) has no Complaint Policies, (3) no way of escalating complaints, (4) no details about who exactly they are, (5) not a registered company, + (6) shares your private info with contracting companies, BUT (7) FragranceBuy also crows about how they market themselves to build a strong following. To call it Machiavellian doesn't begin to describe it. They are techy + so very calculating on attracting visits + translating them into as many sales + repeat sales by whatever cute marketing trick they can. They were almost contemptuous of consumers clicking on the links to their site.

I have a further problem.

I have received an item that was misdescribed. How I'm going to get my money back - who knows!

Great prices, great costumer service, great warranty service, I love this place, highly recommend to anyone thinking of using them

Everything came in excellent condition & this company also processed everything quickly as well! Soo happy with my purchase!!

Obsessed with fragrancebuy! Quick shipping, safe and secure! Now my number one site for perfumes.

Fragrances are nicely packed, arrive on time without any damage

One of the best end to end fragrance buying experiences i have had. The notifications and follow up, excellent boxing and presentation of the shipped package. Everything top notch and will definitely purchase again!

Excellent customer service, friendly and very reliable not to mention the prices. Gary and the fragrancebuy family are the best.

Excellent experience, very secure next day delivery, economic prices. overall excellent

This is a shameless company that does not know what business ethics means. I purchased their products on line and they delivered them to the wrong address, using UPS services. They refused to refund me on the pretext that the UPS is not going to compensate them based on the agreement between Fragrance Buy and UPS. They are so cheap that they do not have an insurance with UPS. They even do not send e-mails advising of the expectant date of delivery or that the parcel has arrived. Refusing to refund or send again the same order is a major violation of customer's rights. Saying that I put forward my claim a month later can not be justified as I did not know when and if the delivery had happened. In the pandemic time the deliveries are often delayed. Refusing to fully compensate for the products that have not been delivered is a major violation of customer's rights! And yet they offer contests to be awarded a free perfume! What kind of hypocrisy! Beware of this unethical company - walk away!

The company is great. Good prices, decent shipping costs and shipping times. Customer service is a bit shady. The person who runs their Instagram is absolutely no help so I hope they aren’t the one running any other platform.

I'm still new to this website but l love fragrancebuy, they have a ton of fragrances even the ones that are discontinued or hard to find.. the best fragrance website by far .

Quick and easy process! Shipped super fast and there was sufficient packaging to keep the product safe. However, I would suggest to the company to use more sustainable packaging rather than those pesky styrofoam pebbles.